This was fully unfair to me- I paid out for your seat and received one/2 seat, I paid more for “further room” and bought no area. This was a terribly unpleasant practical experience for me.
I am unhappy to convey I'm upset in American Airline’s dealing with of this matter. We under no circumstances been given our bags until finally late in the working day on March thirteenth. To include insult to personal injury we were being charged $25 for each bag by American Airlines for our return flight home While we didn’t fork out to examine our luggage on the best way into the Virgin Islands.
So, we landed in An additional town, stayed the night time there, and after that flew in another Plane. We were all established to go, after which you can they told us we couldn’t go anywhere because of “Mechanical Issues.
I was on hold with reservations several moments for very lengthy periods of time. Just one AA reservations and one particular agent told me it could Price tag me an additional $189.00 to fly out subsequent morning then mentioned that flights have been booked upcoming working day.
My partner And that i a short while ago took a visit to your Virgin Islands and returned on three/11/13. Our Flight home on American Eagle flight 4891 was delayed for choose-off from St Thomas to San Juan. We were being speculated to capture a connecting flight, American Airways flight 1454 from San Juan to JFK in The big apple after a two hour layover. We ended up reassured in St. Thomas that we might make our connection and which the plane would anticipate the connecting travellers. Whenever we arrived in San Juan we found out our flight experienced now taken off. In trying to resolve this we have been scolded for going to the Completely wrong counter (We had been sent by an American Eagle worker towards the American ticket counter). Incredibly though, Though we experienced committed that “fake pas,” he was ready to print a Jet Blue ticket from his American terminal! Thankfully we were lastly on our way to our desired destination – JFK in Ny. After we asked about our baggage the American agent in San Juan wasn’t guaranteed what to inform us. He stated that they had probably missed the flight to JFK as well but to examine when we arrived there. As we expected, our bags did not stick to us to New York so we submitted a declare and ended up despatched on our way back again to Lisbon, CT 3 hrs away from The big apple. The subsequent early morning, on 3/11/thirteen, we named American Airways about our bags Which’s exactly where the runaround began. We were being originally told that our bags Ought to have made it to JFK that early morning but they may not notify.
I also need to comment on the wonderful service AA provides towards the handicapped. I'm eighty four a long time old and now want wheelchair aid to receive close to within the airports. I was shocked and delighted with the aid I received, as well as in the attitudes of your those who assisted me With all the wheelchair support, and in addition the motorists on the handicap carts in Charlotte airport. They ended up all so helpful and really pleasant as well.
I felt compelled to point out that I can no longer fly along with you, while you keep on to take care of individuals without having regard. The latest, the service Pet dog problem. What exactly is Erroneous using your coaching? Whatsoever it is actually, I simply cannot fly with an organization that cannot thoroughly train its personnel. Fantastic bye!
I am seventy seven year old I prepare this wonderful getaway with my daughter to point out her our heritage in Chile, we paid out Just about $3000.00, we flew to South America Chile on 12/27-01/06/2016, then the nightmare commenced the fly from Miami to Santiago scl , we seat within the runway for 2 hrs due to baggage delayed, the pilot stated it absolutely was issue with not ample staff to load the plane AA957 with baggage. then our seats difficulty: seat 41A , my daughter Television set was damaged, my seat 41B my arms ended up damaged, wouldn’t shift up, so and Once i really need to head over to the lavatory I couldn’t stand up, considering that I've Diabetes I need to drop by the lavatory that's why I took the end seat After read the article i made an effort to climbing around the arm I Reduce my leg and was bleeding. I talk to the flight attendant for help, she was no help whatsoever. my daughter attempted to help me by climbing above me given that we couldn’t get any help. she slip and fell on both arms attempting to climb over me and bruised the inside of her legs truly undesirable. We've images of her leg and my leg seem like elephant ft, let me tell you it harm so negative I cried with the pain, The complete two months in Chile I had to buy sneaker a person dimensions more substantial due to the fact my ft were being so swollen and my daughter couldn’t don her bathing fit given that The within of her leg had been all bruised up.
I just finished emailing a difficulty to shopper resolutions but unintentionally hit one thing and my message disappeared; did you get it?
I cannot believe you board travellers before doing all of your checks on the airplane. Leaving your clients caught for over 2 hrs without to small info is complete bullshit. If you are fundamentally the same as just about every airline With this respect, it’s simply not acceptable to take care of your shoppers using this method.
I am a 100 percent disabled veteran who's got saved her money for about 16 months paying out in the holiday club to go with a cruise from PR spherical journey to your Caribbean with my son who I wont be looking at for a long period thanks to a career he decided to choose. I bought a airplane reservation when US Airways was in enterprise but somebody in the company set it approximately acquire my flights and to steal my revenue. They switched it out to American Airways Nonetheless they altered the six digit history locator 3 periods. It should not have adjusted but only 2 times they usually moved it from NYC to PHL. They did this due to the fact the one who ruined my cruise is from PHL. Bronwyn Westraad is supposedly an personnel of Disney Cruise Line and she or he incorporates a cellular phone. She lied to Every person and mentioned which i had a dialogue along with her. I just told her on voice mail to simply call me since anyone stated which they had been cancelling my cruise. they gave no cause. I'm 55 several years previous and I have a set money. They canceled my cruise and not using a cause. They didn’t like that I mentioned that it absolutely was too unsafe to try and attain Grenada on one/12 leaving on one/10 that you must head to speedy and you simply cant get it done Hence the captain looked at the mapping I Acquire since they changed the itinerary so which the ship goes to Barbados first and afterwards to Grenada.
I've to admit that I was selfishly satisfied to have the ability to e-book my flight in advance of all of your other consumers and the agent was capable to get rid of the costs.
This apply is just not one particular American Airlines need to continue on to apply as is dehumanizing and down proper inconsiderate of spending buyers. This practical experience has totally still left a foul flavor in my mouth and it took faraway from The nice holiday vacation I recently expert .
I needed to have a instant to contact out the great buyer service Connie Sanders in your Dallas Office environment gave my spouse and I in an incredibly stress filled problem. Connie went above and beyond to make sure we have been looked after and her degree of awareness to fixing our hassle filled working day was amazing, she one handedly restored my religion inside your Firm and she warrants congratulations for your perform that she does.